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Get Customers & Boost Product Usage

 

Customer acquisition and increased
product usage start with defining their
success measures. The last mile in the
achievement of these measures is
behavior change.

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Prompt Payments with PromptPay™

 

An expensive repercussion of late
payments is the cost of money for the
biller. The larger the biller, the bigger the cost.

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Design Behavior Change with Big Data

 

We work with commercial and social
communities to hyper-personalize digital messaging.

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Hack Growth

 

Hack growth with causality, not chance.
To drive growth at scale, we must identify its true drivers.

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Debias Decision Making with Decisions™

 

Our strategic and operational decisions are laden with biases. We are overconfident, swayed by narratives presented as facts, and throw in good money after bad.

Behavioral Science + Data + Technology. This is our unique approach to helping you win customers and boost product usage, hack growth, prompt payments, and design behavior change with big data, but first, a love story.

Economics and Psychology got married. They had a child – Behavioral Economics, later known as Behavioral Science. 2002 Nobel laureate Daniel Kahneman and 2017 Nobel laureate Richard Thaler, pioneers of the field, questioned the old assumptions of economic theory – that you and I are always rational, self-interested, and self-controlled. Our daily experience shows we are not.

We say we want to eat healthily, but there is nothing healthy in our shopping cart. We say we want to use a secure app, but we drop off when the app asks us for a password with a special character, an uppercase letter, and a number. This intention-action gap rests on two thinking modes. One is fast, effortless, uncontrolled, and automatic (System 1). Another is slow, effortful, controlled, and deliberate (System 2). We like to call System 1 "Anna" for A-utomatic and System 2 "Donna" for D-eliberate. It is easier to remember.

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ANNA

Fast

Effortless

Uncontrolled

Automatic

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DONNA

Slow

Effortful

Controlled

Deliberate

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